Make-My-Day Service
After reading what the exam is for the Trend Micro Systems Engineer’s application, I really found it hard to sleep taking in consideration the amount of time I have to finish it. Thinking hard what is the main reason why I am applying for the position. Is it reasonable for me to do something and waste others’ time to read it? Left with one reason… Enough for me to write this… to render service with my best!
I’ve been listening to all kinds of customers for almost two years. Hearing them say what they wanted to find from the solutions available and how hard to find the right match or reach the right department to ask for help. Some are really using the Knowledge Base to search for the solutions while others just post their questions in different forum sites. I know this because I also post possible solutions that they may do to resolve their program concerns.
Being the Trend Micro Systems Engineer is very challenging because you need to give the most accurate and real-time solutions as much as possible. A very big responsibility but a rewarding one because this can be one’s means of giving the easiest way to help with the customer’s concern, giving them the “make-my-day” service they are looking for. And this is what I want to do, to help and be able to provide service to the people whom I owe my contentment with, my Customers.
After reading what the exam is for the Trend Micro Systems Engineer’s application, I really found it hard to sleep taking in consideration the amount of time I have to finish it. Thinking hard what is the main reason why I am applying for the position. Is it reasonable for me to do something and waste others’ time to read it? Left with one reason… Enough for me to write this… to render service with my best!
I’ve been listening to all kinds of customers for almost two years. Hearing them say what they wanted to find from the solutions available and how hard to find the right match or reach the right department to ask for help. Some are really using the Knowledge Base to search for the solutions while others just post their questions in different forum sites. I know this because I also post possible solutions that they may do to resolve their program concerns.
Being the Trend Micro Systems Engineer is very challenging because you need to give the most accurate and real-time solutions as much as possible. A very big responsibility but a rewarding one because this can be one’s means of giving the easiest way to help with the customer’s concern, giving them the “make-my-day” service they are looking for. And this is what I want to do, to help and be able to provide service to the people whom I owe my contentment with, my Customers.
Go go go Lea! :)
ReplyDeletehow about the Anti Malware position?.. Godspeed to you both!
ReplyDelete